Customer Service and Sales Position at our insurance office in
INDEPENDENCE, MO – FARMERS INSURANCE
Position: Full Time – Customer Service
$9-$12 per hour DOE + commissions and bonus!
Responsibilities: Provide amazing customer service to our existing customers through the following; answer phones, take payments, assist customers in making changing to insurance policies, assisting in filing claims, advise customers on insurance products, sending proof of insurance to banks and clients, and anything else our customers requests to wow and amaze them!
Ideal candidate will have a minimum of 1 year office experience, be a quick learner, fast on computers and phones, multi tasking, dependable, and extreme attention to detail. No prior insurance experience required, but a positive attitude is a must!
Job Purpose: This is a small insurance business environment that is very fast-paced and requires an Inside Sales / Customer Service Rep. who is creative, a self-starter, and a hard worker. Must be able to be punctual, multi-task, and work well under pressure with great customer service skills. This can be a career rewarding opportunity for you to grow with us!
Hours: Monday-Friday: 8:30am-5:00pm
Responsibilities includes (but not limited to):
1) Provide prompt, accurate, and friendly service by responding to inquiries from existing policyholders and the general public regarding insurance, policy changes, billing clarification, and payment plans.
2) Timely and courteous follow up with prospective and current clients regarding current insurance policies as well as additional insurance policies.
3) Provide service in a pleasant and courteous manner.
4) Meet customer service goals and assist with marketing goals as directed by the upper management.
5) Perform other related duties as assigned by the upper management.
-High School Diploma minimum. 4 year college degree preferred.
-Technological Savvy: Computer experience with Word, Excel, and Outlook is mandatory
-Experience in Social Media-Facebook, Linked In, Twitter, Blogs, Pinterest
-Communication Skills: Strong listening, oral, and written communication skills
-Initiative and Self-Reliance: Make decisions on a timely basis and take necessary actions without directions from others
-Problem solving ability: Apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
-Goal oriented: Highly motivated and resourceful to achieve results
-Truthfulness & Respect: Proven track record of trustworthiness, dependability and ethical behavior with the ability to learn and apply product and customer knowledge to professionally service policy holders
-Experience in service, sales, and/or retail sales is desirable.
–Must be able to pass a background check and be able to pass 2 tests for insurance licenses with 60 days of hire (this includes Property/Casualty and Life/Health).
Please email your resume at firstname.lastname@example.org if you would like to set up an interview.