Business Owner with Commercial Autos?

Here are a couple of quick tips for your commercial auto insurance, your employees and your business:

**When you hire drivers, make sure that you hire safe ones. Remember that your drivers represent your business when they are on the road. Once they are on board, you may want to train your drivers regarding best practices, such as the ones described below.

**It’s best to focus all of your attention on the road. Did you know that engaging in visual-manual sub tasks (such as reaching for a phone, dialing and texting) associated with the use of hand-held phones and other portable devices increases the risk of getting into a crash? Avoid anything that can distract you while driving.

**Maintain safe equipment. Well-maintained vehicles are not only safer, they can help you save money.

**Always, always wear your seat belt. Seat belts reduce serious crash-related injuries and deaths. It is sad to hear of accidents that injured people who might have otherwise been protected had they been wearing seat belts.

As always if you have a question on a commercial policy or would like more info on policies that Farmers Insurance offers, give us a call at 816-795-5977, email at jolson3@farmersagent.com. or just fill out this form.

 

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Looking to start a new career in 2017?

Customer Service and Sales Position at our insurance office in
INDEPENDENCE, MO – FARMERS INSURANCE

 Office Assistant

Position: Full Time – Customer Service
$9-$12 per hour DOE + commissions and bonus!

Responsibilities: Provide amazing customer service to our existing customers through the following; answer phones, take payments, assist customers in making changing to insurance policies, assisting in filing claims, advise customers on insurance products, sending proof of insurance to banks and clients, and anything else our customers requests to wow and amaze them!

Ideal candidate will have a minimum of 1 year office experience, be a quick learner, fast on computers and phones, multi tasking, dependable, and extreme attention to detail. No prior insurance experience required, but a positive attitude is a must!

 

Job Purpose: This is a small insurance business environment that is very fast-paced and requires an Inside Sales / Customer Service Rep. who is creative, a self-starter, and a hard worker. Must be able to be punctual, multi-task, and work well under pressure with great customer service skills. This can be a career rewarding opportunity for you to grow with us!

Hours: Monday-Friday: 8:30am-5:00pm

Responsibilities includes (but not limited to):
1) Provide prompt, accurate, and friendly service by responding to inquiries from existing policyholders and the general public regarding insurance, policy changes, billing clarification, and payment plans.

2) Timely and courteous follow up with prospective and current clients regarding current insurance policies as well as additional insurance policies.

3) Provide service in a pleasant and courteous manner.

4) Meet customer service goals and assist with marketing goals as directed by the upper management.

5) Perform other related duties as assigned by the upper management.

Qualifications:

-High School Diploma minimum. 4 year college degree preferred.
-Technological Savvy: Computer experience with Word, Excel, and Outlook is mandatory
-Experience in Social Media-Facebook, Linked In, Twitter, Blogs, Pinterest
-Communication Skills: Strong listening, oral, and written communication skills
-Initiative and Self-Reliance: Make decisions on a timely basis and take necessary actions without directions from others
-Problem solving ability: Apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
-Goal oriented:  Highly motivated and resourceful to achieve results
-Truthfulness & Respect: Proven track record of trustworthiness, dependability and ethical behavior with the ability to learn and apply product and customer knowledge to professionally service policy holders
-Experience in service, sales, and/or retail sales is desirable.
Must be able to pass a background check and be able to pass 2 tests for insurance licenses with 60 days of hire (this includes Property/Casualty and Life/Health).

Please email your resume at careers@olsoninsurancekc.com if you would like to set up an interview.

 

Insurance Tip-Act NOW!

INSURANCE TIP__
Just a reminder to disconnect your garden hoses if you haven’t already! The Weather Service predicts lows in the single digits so to prevent freeze damage to your hose spigot, disconnect the garden hose so the spigot can drain properly. If the spigot does freeze and burst the pipe, you may not be aware of it until next spring when you use the hose again. A ruptured pipe can do significant damage in a very short period of time. An ounce of prevention can save thousands of gallons of water in your basement! We want you to keep your deductible and not spend it on home repairs!
Regards and stay warm!

–How to avoid freezing pipes–

Unoccupied buildings are susceptible to damage especially when Mother Nature sends an unpredictable wave of frigid air across the country.
freezing-pipes-2We usually associate freezing pipes with cold climate states, but temperatures low enough to freeze or damage pipes can happen anywhere in the country.  The water damage can be more severe when pipes burst in areas considered to be “warm” because proper precautions and action plans are not in place.

Here are some tips to aid policyholders in protecting their properties:

  • Turn on the heat to keep the entire building warm.
  • Confirm cracks or wall penetrations are sealed, and doors and windows are securely closed.
  • Install devices to shut off water in the event a pipe leaks and water is flowing.
  • Inspect/replace appliances and water supply lines as recommended by the manufacturer, and when damage is observed.
  • Insulate or apply heat tape to water pipes, including wet sprinkler system pipes.
  • Install a monitoring system for building temperature.
  • Heat sprinkler control valve/fire pump rooms with UL approved devices.
  • Develop a plan and locate all water shut-off valves so quick action can be taken for a leak.
  • Use a qualified service or individual for interior inspections during weather events or any extended unoccupied periods to confirm the security of the property.

When small problems go undetected, they become big problems.  Business and rental property owners should prepare for events or seasons when buildings may go unoccupied for a planned or unplanned period of time.

freezing-pipes-3

For your auto and home insurance coverage, should you go through an agent or online?

online-insurance-2

For many people, the convenience of buying insurance online from the provider or from an 800 number is appealing; but when a CRISIS hits, it is in YOUR BEST INTEREST to have an agent who is LOCAL, whom you know personally and can serve as a liaison between yourself and the insurance carrier. It is always most beneficial to have your auto-home-life insurance, all with the same company.

At our agency, we know YOU personally, you never have to confirm your name, address, or give a policy number when you call. We take the time to meet and sit down with our clients and to do a review of all their policies. If you talk with an “800 Insurance Company” you’ll never speak to the same person twice and they have no idea who you are as a person and what coverage you need. If there is a serious claim, it’s doubtful that you could ever find the employee of the “800 Insurance Company” to ask them why they sold you the coverage that they did.

In times of trouble, our agency goes to bat for you. We help file the claim, we can speak the adjusters, and help out with any unforeseen situations related to the claim. This is especially important, especially with weather-related incidents where there can be quite a large area off affected clients. We’re here to be an advocate YOU, if something is not being addressed promptly or if there is a communication issue, we’ll help you resolve it quickly and get you back where you belong.

Another great attribute of having Farmers Insurance is that we only work with our own adjusters, meaning  the adjuster inspecting the damage is someone who is knowledgeable with Farmers Insurance policies. Many online insurers (as well as independent insurance agencies) use independent adjusters, who may not be as familiar with each insurer’s claims. This can cause larges delays as well as unfavorable outcomes when you have a claim.

For a review of your coverage, give us a call anytime 816-795-5977.

Claims, Claims, Claims-What your agent did NOT tell you.

In last month or so, I’ve had 2 vastly difference scenarios with 2 different insurance carriers, both “name brands.”  I’ve changed the name to protect the guilty!  It’s sad that the scenario happened, but the claims service you receive from your insurance carrier can be vastly different from one carrier to another.

Insurance Company A-Client files a home claim Oct 5. They drag their feet and finally send out an adjuster on Oct 31. However this adjuster is not an employee of Brand A, they are a ‘independent adjuster’ who is not allowed to bring the claim to completion (and submit payment to the insured). They are allowed (by law) to take 10 days to complete the claim after inspection. The took the entire 10 days to process the claim and the check. Claim closed Nov 9
**Process time from claim filing to claim closed—-
**35(THIRTY FIVE DAYS)

Farmers client (my insured). Files home claim Nov 8th. Due to high claims volume from the Liberty hail storms 2 weeks ago, our adjuster (who is a FARMERS employee), works OVERTIME on a SUNDAY. Client gets their check in hand before the adjuster leaves their home on Sunday Nov 13.
**Process time from claim filing to claim closed—-
**5 (FIVE) DAYS.

If you know of someone who has had a claims ‘runaround’ those are great referrals for me. We are proud of our company, offer great service, take care of our clients, and most importantly proud of our claims service. #WeAreFarmers 

FarmersLogo2015

Homeowners and Renters–Tips for Holiday Security

The FBI reports that nearly 400,000 burglaries occur between November and December each year in the United States, but some burglars can be deterred; here are some tips:

  • Do not hide spare keys under flowerpots or doormats.
  • Use a timer to turn household lights on and off even if you’re not home. Burglars watch for occupancy cues especially unlit homes.
  • Do not display your Christmas tree and presents in front of easy-access windows.
  • Keep your windows and doors, including sliding doors, secured and locked.
  • Make sure you’re home to accept any packages that are scheduled for delivery. If not, request that the packages are left with a trusted neighbor, the post office, or shipped to your work address.
  • Request to suspend your mail if you are going out of town or on vacation.
  • Do not leave notes on your door announcing that you’re away from home.
  • Do not leave empty boxes from high-priced items outside your home for trash collection. Burglars would love nothing more to swipe your brand new flat screen TV, your children’s newest game system, and your computer.
  • Ask a trusted neighbor to check up on your home if you’re out of town.
  • Arm your security system if you have one installed and monitored. Studies show that homeowners with security systems only arm them 50% of the time.

Moving and Selling Your Home? What To Do When Your House Is Vacant

Selling your home can be a stressful process, especially when it doesn’t move quickly.  With a new job looming, you may have no choice but to leave the home vacant for a short time until it sells.

moving

So is there a problem?  Truthfully there can be.  When you have a homeowner’s policy, on of the insurance company’s requirement is that the property is “Owner Occupied.”  Since you no longer occupy the property, generally these now vacant homes fall under different insurance rules and can leave you at risk.  Homes are typically considered vacant when the utilities are shut off and/or furniture has been removed.

Insurance companies view a vacant home as a higher risk.  There are more opportunities for vandalism and no one living there to protect the home from fire or storm damage should they occur.

So what should you do when moving?

First you need to talk to your insurance agent and get the details on your policy.  Since policies vary by state and insurance company, there is no single right answer.

Explain the situation to your agent.  Ask what coverage is included and what is excluded (specifically for vandalism as well as water damage).  And find out what changes can be made to protect your home.

Selling a home doesn’t always follow a quick timeline.  If you’re facing the possibility of leaving your home vacant, contact us first  and find out how to best protect yourself and your property.

We are always here to answer your questions. Call 816-795-5977 or email anytime-jolson3@farmeragent.com

 

Are you looking for a career rather than looking for “just another job”?

Our Agency is expanding and we are looking to add an additional inside sales/customer service representative.

Job Purpose: This is a small insurance business environment that is very fast-paced and requires an Inside Sales / Customer Service Rep. who is creative, a self-starter, and a hard worker. Must be able to be punctual, multi-task, and work well under pressure with great customer service skills. This can be a career rewarding opportunity for you to grow with us!

Hours: Monday-Friday: 8:30am-5:00pm

Responsibilities includes (but not limited to):
1) Provide prompt, accurate, and friendly service by responding to inquiries from existing policyholders and the general public regarding insurance, policy changes, billing clarification, and payment plans.

2) Timely and courteous follow up with prospective and current clients regarding current insurance policies as well as additional insurance policies.

3) Provide service in a pleasant and courteous manner.

4) Meet customer service goals and assist with marketing goals as directed by the upper management.

5) Perform other related duties as assigned by the upper management.

Qualifications:

-High School Diploma minimum. 4 year college degree preferred.
-Technological Savvy: Computer experience with Word, Excel, and Outlook is mandatory
-Experience in Social Media-Facebook, Linked In, Twitter, Blogs, Pinterest
-Communication Skills: Strong listening, oral, and written communication skills
-Initiative and Self-Reliance: Make decisions on a timely basis and take necessary actions without directions from others
-Problem solving ability: Apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
-Goal oriented:  Highly motivated and resourceful to achieve results
-Truthfulness & Respect: Proven track record of trustworthiness, dependability and ethical behavior with the ability to learn and apply product and customer knowledge to professionally service policy holders
-Experience in service, sales, and/or retail sales is desirable.
-Must be able to pass a background check and be able to pass 2 tests for insurance licenses with 60 days of hire (this includes Property/Casualty and Life/Health).
Starting pay DOE and pay increase and opportunity to earn commissions after successfully passing insurance exams.

Please email resume, references, and cover letter to careers@olsoninsurancekc.com

The Worst Part of My Job is….

Want to know the worst part of my job? Telling people it’s too late. Here’s a fact. We will ALL die. Everyone of us. We will get sick and assuming we aren’t killed in an accident we will be too sick for anyone to insure us at some point. And you know who will be left to figure out the puzzle?

YOUR KIDS.     YOUR HUSBAND.      YOUR WIFE.      YOUR FAMILY.

DO NOT do this to them. The most heart breaking of conversations that happen in my office are the ones that are too late. Work life insurance policies are great, but they don’t last beyond retirement, OR if you get sick, OR if you quit them OR if they let you go. Does that seem like a lot of variables to you? It does to me.  But I HAVE A SOLUTION-Purchase a life insurance policy that YOU OWN, not your employer.  You pay for it directly, you can see the policy and hold it, You can update beneficiaries easily as needed. Trust me and start something now, so your kids don’t have to beg someone later.
‪#‎WhoIsYourAgent‬?

Still not convinced? See our other article on “Fool’s Gold

FamilyLifeIns
Click on the picture for simple, easy ways to help pay for your life insurance.

To set up a personal assessment and to get coverage in place that is the correct coverage for you and your family call 816-795-5977 or email jolson3@farmersagent.com to set up a meeting. We can meet in person at our office, at your home, or even talk over the phone.