Archive | December 2016

Looking to start a new career in 2017?

Customer Service and Sales Position at our insurance office in
INDEPENDENCE, MO – FARMERS INSURANCE

 Office Assistant

Position: Full Time – Customer Service
$9-$12 per hour DOE + commissions and bonus!

Responsibilities: Provide amazing customer service to our existing customers through the following; answer phones, take payments, assist customers in making changing to insurance policies, assisting in filing claims, advise customers on insurance products, sending proof of insurance to banks and clients, and anything else our customers requests to wow and amaze them!

Ideal candidate will have a minimum of 1 year office experience, be a quick learner, fast on computers and phones, multi tasking, dependable, and extreme attention to detail. No prior insurance experience required, but a positive attitude is a must!

 

Job Purpose: This is a small insurance business environment that is very fast-paced and requires an Inside Sales / Customer Service Rep. who is creative, a self-starter, and a hard worker. Must be able to be punctual, multi-task, and work well under pressure with great customer service skills. This can be a career rewarding opportunity for you to grow with us!

Hours: Monday-Friday: 8:30am-5:00pm

Responsibilities includes (but not limited to):
1) Provide prompt, accurate, and friendly service by responding to inquiries from existing policyholders and the general public regarding insurance, policy changes, billing clarification, and payment plans.

2) Timely and courteous follow up with prospective and current clients regarding current insurance policies as well as additional insurance policies.

3) Provide service in a pleasant and courteous manner.

4) Meet customer service goals and assist with marketing goals as directed by the upper management.

5) Perform other related duties as assigned by the upper management.

Qualifications:

-High School Diploma minimum. 4 year college degree preferred.
-Technological Savvy: Computer experience with Word, Excel, and Outlook is mandatory
-Experience in Social Media-Facebook, Linked In, Twitter, Blogs, Pinterest
-Communication Skills: Strong listening, oral, and written communication skills
-Initiative and Self-Reliance: Make decisions on a timely basis and take necessary actions without directions from others
-Problem solving ability: Apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
-Goal oriented:  Highly motivated and resourceful to achieve results
-Truthfulness & Respect: Proven track record of trustworthiness, dependability and ethical behavior with the ability to learn and apply product and customer knowledge to professionally service policy holders
-Experience in service, sales, and/or retail sales is desirable.
Must be able to pass a background check and be able to pass 2 tests for insurance licenses with 60 days of hire (this includes Property/Casualty and Life/Health).

Please email your resume at careers@olsoninsurancekc.com if you would like to set up an interview.

 

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Insurance Tip-Act NOW!

INSURANCE TIP__
Just a reminder to disconnect your garden hoses if you haven’t already! The Weather Service predicts lows in the single digits so to prevent freeze damage to your hose spigot, disconnect the garden hose so the spigot can drain properly. If the spigot does freeze and burst the pipe, you may not be aware of it until next spring when you use the hose again. A ruptured pipe can do significant damage in a very short period of time. An ounce of prevention can save thousands of gallons of water in your basement! We want you to keep your deductible and not spend it on home repairs!
Regards and stay warm!

–How to avoid freezing pipes–

Unoccupied buildings are susceptible to damage especially when Mother Nature sends an unpredictable wave of frigid air across the country.
freezing-pipes-2We usually associate freezing pipes with cold climate states, but temperatures low enough to freeze or damage pipes can happen anywhere in the country.  The water damage can be more severe when pipes burst in areas considered to be “warm” because proper precautions and action plans are not in place.

Here are some tips to aid policyholders in protecting their properties:

  • Turn on the heat to keep the entire building warm.
  • Confirm cracks or wall penetrations are sealed, and doors and windows are securely closed.
  • Install devices to shut off water in the event a pipe leaks and water is flowing.
  • Inspect/replace appliances and water supply lines as recommended by the manufacturer, and when damage is observed.
  • Insulate or apply heat tape to water pipes, including wet sprinkler system pipes.
  • Install a monitoring system for building temperature.
  • Heat sprinkler control valve/fire pump rooms with UL approved devices.
  • Develop a plan and locate all water shut-off valves so quick action can be taken for a leak.
  • Use a qualified service or individual for interior inspections during weather events or any extended unoccupied periods to confirm the security of the property.

When small problems go undetected, they become big problems.  Business and rental property owners should prepare for events or seasons when buildings may go unoccupied for a planned or unplanned period of time.

freezing-pipes-3