Archive | November 2016

For your auto and home insurance coverage, should you go through an agent or online?

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For many people, the convenience of buying insurance online from the provider or from an 800 number is appealing; but when a CRISIS hits, it is in YOUR BEST INTEREST to have an agent who is LOCAL, whom you know personally and can serve as a liaison between yourself and the insurance carrier. It is always most beneficial to have your auto-home-life insurance, all with the same company.

At our agency, we know YOU personally, you never have to confirm your name, address, or give a policy number when you call. We take the time to meet and sit down with our clients and to do a review of all their policies. If you talk with an “800 Insurance Company” you’ll never speak to the same person twice and they have no idea who you are as a person and what coverage you need. If there is a serious claim, it’s doubtful that you could ever find the employee of the “800 Insurance Company” to ask them why they sold you the coverage that they did.

In times of trouble, our agency goes to bat for you. We help file the claim, we can speak the adjusters, and help out with any unforeseen situations related to the claim. This is especially important, especially with weather-related incidents where there can be quite a large area off affected clients. We’re here to be an advocate YOU, if something is not being addressed promptly or if there is a communication issue, we’ll help you resolve it quickly and get you back where you belong.

Another great attribute of having Farmers Insurance is that we only work with our own adjusters, meaning  the adjuster inspecting the damage is someone who is knowledgeable with Farmers Insurance policies. Many online insurers (as well as independent insurance agencies) use independent adjusters, who may not be as familiar with each insurer’s claims. This can cause larges delays as well as unfavorable outcomes when you have a claim.

For a review of your coverage, give us a call anytime 816-795-5977.

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Claims, Claims, Claims-What your agent did NOT tell you.

In last month or so, I’ve had 2 vastly difference scenarios with 2 different insurance carriers, both “name brands.”  I’ve changed the name to protect the guilty!  It’s sad that the scenario happened, but the claims service you receive from your insurance carrier can be vastly different from one carrier to another.

Insurance Company A-Client files a home claim Oct 5. They drag their feet and finally send out an adjuster on Oct 31. However this adjuster is not an employee of Brand A, they are a ‘independent adjuster’ who is not allowed to bring the claim to completion (and submit payment to the insured). They are allowed (by law) to take 10 days to complete the claim after inspection. The took the entire 10 days to process the claim and the check. Claim closed Nov 9
**Process time from claim filing to claim closed—-
**35(THIRTY FIVE DAYS)

Farmers client (my insured). Files home claim Nov 8th. Due to high claims volume from the Liberty hail storms 2 weeks ago, our adjuster (who is a FARMERS employee), works OVERTIME on a SUNDAY. Client gets their check in hand before the adjuster leaves their home on Sunday Nov 13.
**Process time from claim filing to claim closed—-
**5 (FIVE) DAYS.

If you know of someone who has had a claims ‘runaround’ those are great referrals for me. We are proud of our company, offer great service, take care of our clients, and most importantly proud of our claims service. #WeAreFarmers 

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Homeowners and Renters–Tips for Holiday Security

The FBI reports that nearly 400,000 burglaries occur between November and December each year in the United States, but some burglars can be deterred; here are some tips:

  • Do not hide spare keys under flowerpots or doormats.
  • Use a timer to turn household lights on and off even if you’re not home. Burglars watch for occupancy cues especially unlit homes.
  • Do not display your Christmas tree and presents in front of easy-access windows.
  • Keep your windows and doors, including sliding doors, secured and locked.
  • Make sure you’re home to accept any packages that are scheduled for delivery. If not, request that the packages are left with a trusted neighbor, the post office, or shipped to your work address.
  • Request to suspend your mail if you are going out of town or on vacation.
  • Do not leave notes on your door announcing that you’re away from home.
  • Do not leave empty boxes from high-priced items outside your home for trash collection. Burglars would love nothing more to swipe your brand new flat screen TV, your children’s newest game system, and your computer.
  • Ask a trusted neighbor to check up on your home if you’re out of town.
  • Arm your security system if you have one installed and monitored. Studies show that homeowners with security systems only arm them 50% of the time.